PETKIT Care+ Service Agreement
Last Update: March 2025
Effective Date: 3/1/2025
Welcome to use PETKIT Care+ Service!
PETKIT Care+ Service Agreement (hereinafter referred to as the “Agreement”) is offered by PETKIT Technology US Limited (hereinafter referred to as “PETKIT”), with offices located at 100 N Howard St., Ste. R, Spokane, WA 99201.
This Agreement is entered into by and between you and PETKIT, and has contractual effect. To protect your rights and interests, PETKIT reminds you to please read this Agreement carefully in its entirety, and focus on the bolded terms and conditions that may have a direct interest in your rights and interests (including the responsibilities that PETKIT shall assume, your rights, agreed treatment of disputes and jurisdictional provisions, etc.). You must review and accept these terms and conditions to continue to subscribe and use the PETKIT Care+ service. By accepting and agreeing to this Agreement, you warrant that you are at least 18 years of age.
You acknowledge and agree that by accepting this Agreement (including but not limited to clicking Agree, Accept or Next, or entering the purchase process), you have read, understand and agree to the terms and conditions of this Agreement.
PETKIT reserves the right to revise this Agreement at any time. PETKIT will notify you of any such revision whether by posting it on the website, by message, or another commercially reasonable method. In case that you do not agree with any revision, you may choose to stop using the service. If you continue to use the service, you will be deemed to have agreed to all such changes. The updated Agreement shall come into force from the date of update.
I. Service Description
1. PETKIT Care+ Service (hereafter referred to as “Service”) is a self-developed technology platform that provides video-based software services to users on the basis of software and server resources, which includes: data storage, synchronization, management, sharing and other functions for users through cloud storage technologies, and video-based visual analysis capability of AI. The Service itself does not directly upload or provide videos, and does not make any modification or editing to any content stored by users. Through this Service, users can store video data captured by PETKIT smart devices (some models only, hereinafter referred to as “PETKIT SD”) in a more secure and efficient manner.
2. This Service only supports some PETKIT SD (Details are subject to the prompt in PETKIT APP). When using the Service, each PETKIT SD requires at least 4M bandwidth; video data will not be saved in case that any of the following conditions occur on the PETKIT SD:
(1) PETKIT SD with the Service are deleted;
(2) PETKIT SD cannot be connected to PETKIT App due to such abnormalities as network/circuit interruptions;
(3) The bandwidth PETKIT SD use is severely limited;
(4) PETKIT SD are frequently offline;
(5) You offer to turn off the video upload service in the App.
(6) Other circumstances that may cause videos unable to be saved.
If PETKIT is unable to provide the Service due to your failure to meet use conditions, then PETKIT shall not be liable for any losses and damages other than those expressly prescribed by laws, and you shall be solely responsible for all losses and damages.
3. This Service can only be applied to one PETKIT SD at one time. Before you subscribe and use the Service, please select the PETKIT SD as needed and ensure that it works properly. In case that you have more than two PETKIT SD requiring the Service, you must purchase the Service respectively.
4. The Service is fee-based and is offered as a prepaid fixed-term package unless otherwise specified. You may choose to subscribe it as needed. The service is classified as a virtual product that once purchased and activated successfully, refunds are not supported; even if you suspend the use of the Service, the service period will not be extended. Meanwhile, PETKIT reserves the right to adjust the fees and/or sales methods for the Service. In case that PETKIT intends to adjust the price of the Service, PETKIT will notify you in advance by appropriate means (including but not limited to official announcements, SMS messages, etc.).
5. The Service will make every effort to ensure the integrity and proper storage of all video data within your subscription scope, to the best of PETKIT available technical capabilities and conditions. However, you shall be informed and understand that the Service may be affected by a variety of factors, including but not limited to those of users, testing technologies, network environment quality, etc. Therefore, PETKIT cannot fully guarantee the stability and quality of the Service.
6. In light of the special nature of Internet services and in order to ensure the safety of our service operation, you understand and agree that PETKIT may upgrade or adjust the Service at any time, which may result in some changes in the function effectiveness of the Service, the inability to use the old service system, or requiring you to operate the mobile or terminal device software separately. Relevant upgrade or adjustment will be released in the form of new version of the Service Agreement, system update, etc. You shall be responsible for the timely operation of all new updates and versions to avoid unnecessary losses caused by the inability to use the Service or Service instability.
7. In light of the unique nature of Internet services, you agree that PETKIT may terminate some or all of the Services at any time. PETKIT will promptly notify you by means of official announcements or SMS message before terminating some or all of the Service. In case that PETKIT terminates some or all of the Service, all information stored in the Service may be deleted, and you must make your own backups in advance or periodically.
8. Please understand that during the Service period, due to the unique nature of Internet services, circumstances may arise, which are not intentionally caused by PETKIT, and may affect your normal use of the Service (including but not limited to periodic or occasional overhauls, maintenance, server repairs, adjustments, upgrades, etc. of the platform or related equipment on which the Service is provided by PETKIT). PETKIT will minimize the impact of the foregoing circumstances on you. You understand and agree that PETKIT shall not be liable for the adverse consequences of such circumstances, and shall not claim extra compensation from PETKIT.
II. Service Description Instructions
1. Introduction of PETKIT Care+ Service Benefits:
1.1 Recording methods. This Service only supports event recording. Event recording refers to the process where recording starts when the device's camera captures an event, and the videos are uploaded to the cloud storage once they are successfully taken. PETKIT may also introduce other recording methods from time to time as needed.
1.2 Cycle period. This Service only supports a 7-day cycle. The term '7-day cycle' refers to the cycle of storing the last 7-day videos during the service period (i.e., on day 8, the video from day 1 will expire and cannot be viewed, and so on). PETKIT may also introduce other cycle periods from time to time as needed.
1.3 Service lifespan: ranging from 1 month to 1 year.
1.4 Service subscription methods: single payment (for example: monthly) and auto-renewal (for example: continuous monthly). Among them, single payment refers to paying all the fees at once and you can enjoy the service for selected periods; auto-renewal refers to that you need to contract with a third-party payment platform, and based on the characteristics of auto-renewal service, if you do not explicitly cancel it during the subscription periods, PETKIT will issue a no-password withholding instruction to the third party for the next subscription periods based on your entrustment, thereby extending the service validity periods corresponding to the subscription.
2. PETKIT Care+ Subscription Supplement:
2.1 The number of service subscriptions: Multiple PETKIT SD can be bound under one PETKIT account. If the same device does not have an auto-renewal package in effect, you can purchase and activate other service packages again; multiple service packages will be applied in order of their effective time. If the same device has an auto-renewal package in effect, no other packages can be purchased.
2.2 Service Transfer Description:
2.2.1 If you need to transfer the subscribed service to smart devices with the same PETKIT account (only for those devices that support the Service), please delete your current device first and re-bind the Service to other smart devices in PETKIT APP: [Mine] -> [Service Management].
2.2.2 If you need to transfer your subscribed service to smart devices with a different PETKIT account (only for those devices that support the Service), please transfer them to other smart devices directly through the Service Details Page in PETKIT APP: [Mine] -> [Service Management] -> [Service transfer].
2.2.3 Additional Description of Transferring Subscribed Service:
(1) Each service can only be transferred once a year;
(2) After the service is transferred to a new device, it cannot be transferred back to the old;
(3) The current cloud service package cannot be transferred if there is a service package in effect on a new device.
III. Supplementary Description of the Service
1. PETKIT will only provide the network services associated with PETKIT Care+ Service and will charge the fees as set forth on relevant pages of the Service. Except for this, equipment(such as personal computers, cell phones, and other devices used to access the Internet) and the costs associated with the Service (such as telephone bills and Internet charges, and data plans for the use of mobile networks) shall be borne by users.
2. The Service is intended to be used only for lawful, legitimate, non-commercial purposes. You shall ensure that you do not use the Service for any illegal, infringing or profitable activities, and shall independently and fully assume responsibilities for subscribing and using the Service. Therefore, we reserve the right to independently judge your conduct and its corresponding rules and regulations, and to immediately terminate the part or all of the Service without prior notice in case that we receive complaints or reports that your video materials or your use of the Service violates laws and regulations or the Agreement. You shall also be fully responsible for any forgoing action leading to any third party claims.
3. Under the Service, PETKIT only provides data storage space service with no control over the content captured or stored and no control over the conduct of users. PETKIT cannot guarantee the legitimacy, correctness, completeness, authenticity or quality of the contents produced by users or the manners in which they are used; you shall anticipate that you may be exposed to unpleasant or inappropriate content when using the Service, and shall agree to judge on your own and assume all risks without imputing adverse consequences to the Service.
4. PETKIT does not claim ownership of any content uploaded by users who subscribe the Service. The case that users share part of the contents with others through the functions of the Service and allowing other users to access the content, indicates the users agree to grant PETKIT a worldwide, royalty-free, non-exclusive license to use, distribute, reproduce, publish such contents solely for the foregoing purposes without further consent or permission.
IV. Service Suspension and/or Termination
1. Suspension and/or termination of the Service includes the following:
1.1 You initiate requests;
1.2 You have any violation of national laws or regulations, or regulatory policies, or this Agreement or any conduct that dishonors the reputation or interests of PETKIT or/and its affiliated companies;
1.3 PETKIT shall comply with laws, regulations, policies and requirements by authorities;
1.4 Necessity for PETKIT to maintain account and system security as well as other emergencies;
1.5 Force majeure (objective circumstances that cannot be foreseen, avoided and overcome, including national laws, regulations, policies and commands of government agencies other administrative acts or other causes such as typhoon, flood, earthquake, tsunami, war, strike, etc.)
1.6 Other circumstances beyond PETKIT’s control.
2. When the foregoing occurs, PETKIT will suspend or terminate the Service in accordance with laws and regulations.
V. Protection of Your Personal Data
1. PETKIT recognizes the importance of your personal data and therefore PETKIT takes the protection of your personal information seriously, treating and handling it with a high degree of duty of care. In the course of your use of the Service, PETKIT will adopt technical and other security measures to protect your personal data.
2. Protection of minors: PETKIT pays great attention to the protection of minors.
2.1 If you are a minor, you shall read this Agreement under the supervision and guidance of a custodian and confirm that you are allowed by the custodian to use the PETKIT Care+ Service.
2.2 Custodians shall instruct their children on the safety issues that they shall pay attention to when surfing the Internet, so as to prevent problems before they occur. If custodians agree to the minors’ use of PETKIT Care+ Service, he/she must subscribe the Service in the name of a custodian and be properly guided and supervised by the custodian. The fact that minors use the Service, exercise and fulfill his/her rights and obligations under this Agreement shall be deemed to have been approved by the custodians.
VI. Contact Us
If you have any questions about this Agreement or the use of the Service (including inquiries, complaints, etc.), PETKIT offers a variety of feedback channels designed to provide you with a satisfactory solution:
Help Center: You can browse FAQs and find answers to your questions in PETKIT APP [Mine] - > [Help Center];
Feedback: You can submit a ticket to our 24/7 Customer Care Team in PETKIT APP [Mine] - > [Feedback];
You can also contact us at support@petkit.com. We will reply to you as soon as possible after receiving your feedback.
VII. Other Matters
1. Your acceptance of the Service for the next operation, use or continuing to use it indicates that you have read and agreed to be bound by this Agreement as well as the revised version. The entry into force, performance, interpretation and dispute resolution of the Agreement shall be governed by laws of the State of California.
2. In case that any dispute arises regarding the subscription and performance of this Agreement, both parties shall try to resolve it through friendly consultation; in case that consultation fails, either party may file a lawsuit with the federal or state courts located in the State of California.
3. The validity of other parts of the Agreement will not be affected in case that this Agreement is partially invalid due to the contradiction with the current laws of the State of California.
4. The title of this Agreement is for convenience and reading only, with no actual meaning in itself, and cannot be used as the basis for the interpretation of the meaning of this Agreement.
5. Whatever reasons cause some terms and conditions of this Agreement to be invalid or unenforceable, the rest of it remain valid and binding on both parties.
6. IN NO EVENT SHALL PETKIT BE LIABLE FOR INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, LOSS OF PROFITS, OR INTERRUPTION OF BUSINESS, WHETHER SUCH DAMAGES ARE LABELED IN TORT, CONTRACT OR INDEMNITY, EVEN IF THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.